For remote support for your PC installation and configuration Please install TeamviewerQS here

by clicking remote support and installing the software ( this is a once off procedure if saved)

Please  save this program so it can be used in future without this step

After Download is complete you will need to run the program

You may get a security warning, allow the program to run

Then Contact your local Dictation Solutions Office with your ID 

and arrange a time for your support call

when we connect we will need your password

(this changes every time unless you setup a constant password for remote access